Terms
The operating principles behind a well-run learning partnership
This page outlines the general themes customers can expect when engaging Trainficient for platform access, implementation support, and ongoing program delivery.
Service scopeDelivery alignmentOperational expectations
Service scope
Platform access, learning delivery, and rollout support are structured according to the commercial agreement established with each customer.
Customer responsibilities
Customers are responsible for learner communication, internal rollout coordination, and the appropriate use of the environment made available to them.
Program operations
Implementation timelines, support expectations, and governance requirements are defined during planning so delivery stays aligned from launch onward.